Schools: Parents
The question
To ask the Secretary of State for Education, what steps she is taking to ensure that schools and academy trusts comply with guidance requiring equal treatment of parents with parental responsibility.
Answered by Georgia Gould
Guidance relating to parental responsibility requires all parents to be treated equally, unless a court order limits a parent’s ability to make educational decisions, participate in school life or receive information about their child. The guidance is available at: https://www.gov.uk/government/publications/dealing-with-issues-relating-to-parental-responsibility/understanding-and-dealing-with-issues-relating-to-parental-responsibility.
The guidance referred to is non-statutory but does set out some of the duties on schools that must be complied with. Failure to comply with a duty should first be referred to the school via its complaint procedure. Once the school’s complaint procedure is completed in full, if the parent is dissatisfied with the school’s handling of their complaint, they can contact the department via the customer complaint portal, which can be accessed at: https://customerhelpportal.education.gov.uk/.
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