Insulation: Housing
The question
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of consumer redress available to homeowners where installers of loft spray foam insulation have ceased trading.
Answered by Martin McCluskey
For installations under DESNZ schemes, consumers are entitled to remediation where work has not been up to standard even when an installer has ceased trading. Homeowners should claim through their guarantee where this is the case. However, we understand most spray foam loft insulation has been installed outside of our schemes where the protection available depends on what was agreed at the time between the homeowner and the installer.
Poor-quality installations are the result of years of a failed system, and this government is committed to introducing new reforms to drive up quality and protect consumers through the Warm Homes Plan.
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