Digital Technology: Health Services
The question
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of NHS digital-first services on access to care for older people who are not confident using online tools.
Answered by Dr Zubir Ahmed
National Health Service organisations must ensure that all patients have equitable access to care, and that decisions or policies do not unfairly disadvantage people or lead to an increase in inequalities. All NHS organisations are legally obliged to not discriminate.
This means that although we promote digital first services to those who choose to use them, a non-digital solution should be available for those patients who cannot or do not wish to engage digitally to ensure continued, equitable access to care.
These non-digital routes must be available for all services provided by NHS organisations.
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