Child Maintenance Service: Standards
The question
To ask the Secretary of State for Work and Pensions, if he will provide additional resources to the Child Maintenance Service to reduce delays in case progression.
Answered by Andrew Western
As more customers apply to the Child Maintenance Service (CMS) the demand for its service is increasing. To allow it to meet this demand and provide an efficient service, the CMS continuously reviews its resources and where to focus its efforts to get the greatest value for money and deliver the best service to customers.
The CMS reviews its overall resource supply and takes appropriate steps to ensure that staffing levels meet current demands. The service is currently resourced at a level appropriate to its operational demand, ensuring that support is directed to the teams and functions where it is most needed.
There is an ongoing recruitment campaign for 2026; this will ensure CMS continues to be resourced to meet current and future forecast demand.
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