Taxation: Yeovil
The question
To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of His Majesty's Revenue and Customs timings for processing tax refunds on residents in Yeovil constituency.
Answered by Dan Tomlinson
HMRC recognise that repayments are important for customers. They prioritise them to ensure they are processed as quickly and securely as possible. HMRC balance the provision of prompt payments to eligible customers with effective revenue protection from fraudsters.
The majority of repayments are issued promptly and HMRC’s online ‘Where’s My Reply’ tool can help customers understand when they can expect to receive a response.
This year, HMRC customer service performance has improved and that is positively impacting repayment processing. In addition, HMRC is continuing to invest in automation, deploy additional resources where required and review their internal processes to ensure repayments are issued as quickly as possible.
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