Armed Forces Compensation Scheme and War Pensions: Appeals
The question
To ask the Secretary of State for Defence, what protocols Veterans UK follows to ensure compliance with directions issued by First-tier Tribunal judges in War Pension appeals; and whether performance against those protocols is independently monitored.
Answered by Louise Sandher-Jones
Tribunal directions can be issued at several stages of the appeal. In all circumstances the directions are actioned by caseworkers.
Tribunal directions typically include directed timeframes, where on occasion the caseworker would respectfully request from Tribunal Clerk, extensions to any unachievable timeframes.
Compliance with deadlines is monitored internally using internal trackers. The Tribunal clerks monitor responses to directions and raise any concerns or issues, with the caseworkers until the direction has been appropriately actioned.
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