Immigration Controls: Airports
The question
To ask the Secretary of State for the Home Department, pursuant to the Answer to Question 97331 on Airports: Immigration Controls, for what reason Border Force set queue time service standards at passport control.
Answered by Mike Tapp
The service standards for wait times at passport control, which Border Force publish against, stem from a Ministerial decision to monitor performance more accurately at the border.
A huge amount of work is involved to keep passenger wait times to a minimum, whilst maintaining border security, and we remain fully committed to working with our partners to minimise delays. Monitoring wait times, amongst other internal performance indicators, allows us to do just that.
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