Railways: Standards

Improving performance is one of this Government’s strategic priorities for transport, we are determined to enhance services for passengers and deliver better value for money for the taxpayer. In response to our challenge to improve performance, the rail industry has set out a Performance Restoration Framework, with five clear areas of focus to recover performance to acceptable levels, including timetable resilience, staffing and how to keep trains moving during disruptive events.

The Department has been clear with operators and Network Rail about its expectations on performance, and how operators and Network Rail will deliver for passengers and meet their needs - this includes cancellations. The Department expects train operators to mitigate disruption and provide reliable services for passengers wherever possible.

To improve reliability and reduce traincrew related cancellations, we have developed a seven-point plan for traincrew, which we have built into business plan requirements. Operators have provided a concise, data-driven and evidence-based plan for how they will deliver the seven-point plan as part of their Business Plan responses, which were submitted in early December. These plans cover staffing levels, recruitment, training, overtime and planning efficiency to improve reliability.

The Rail Minister is continuing to meet with the Managing Directors of all train operators and their Network Rail counterparts, to address poor performance and demand immediate action to raise standards.