Delivery Services: Standards
The question
To ask the Secretary of State for Business and Trade, what assessment they have made of the potential merits of setting standards for proof of delivery by delivery companies.
Answered by Blair McDougall
Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.
Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.
In its last review of the postal regulatory framework, Ofcom acknowledged that the safety and security of parcels moving through delivery networks remains a key consumer concern and it is monitoring this issue over the review period lasting until 2027. Ofcom publishes an annual report summarising its monitoring programme on its website: www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports.
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