General Practitioners: Standards
The question
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that patients retain the right to access GP services through non-digital means where digital front door systems have been implemented.
Answered by Stephen Kinnock
In February 2025 the General Practitioners Committee England agreed to make it a contractual obligation for all general practices (GPs) to offer access to online services throughout core hours, from 8:00am to 18:30pm, bringing online access in line with walk-in and phone access. There is a broad support offer available from NHS England and integrated care boards where practices are struggling to meet this requirement.
The GP Contract requires that patients should always have the option of telephoning or visiting their practice in person, so those without digital access are not disadvantaged.
We are clear that online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a GP.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →