Department for Work and Pensions: Artificial Intelligence
The question
To ask the Secretary of State for Work and Pensions, whether her Department uses artificial intelligence to automate decision making about access to public services.
Answered by Andrew Western
The Department uses automated decision-making in some areas, as described in our Personal Information Charter, but AI is not used to automate decision-making about access to our services. Customers are told when an automated decision has been made in relation to their case, along with information on the steps they would need to take if they want to exercise their right to ask for a human to review that decision.
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