Civil Servants: Workplace Pensions
The question
To ask the Minister for the Cabinet Office, how many members of the Civil Service Pension Scheme are awaiting retirement quotations or commencement of pension payments beyond expected timescales.
Answered by Anna Turley
The administration transferred to Capita on 1 December 2025 and the first payroll ran successfully in the same month.
At this time Capita has not provided this information to the Cabinet Office. The focus is on working with the Cabinet Office in order to resolve queries and delays and to move to a stable service as quickly as possible.
We acknowledge and recognise that there are delays and are working closely with Capita in order to move to the expected service levels as quickly as possible. This includes providing additional support to Capita, increasing staffing by c50% over and above the number that transferred from MyCSP. It is also prioritising urgent cases.
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