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Consumer Energy Solutions: Energy Company Obligation

Asked by Liz Saville RobertsPlaid CymruDepartment for Energy Security and Net ZeroTabled Answered 19 January 2026UIN 105841

The question

To ask the Secretary of State for Energy Security and Net Zero, how many homes in Wales are waiting for rectification of work carried out under the ECO4 Scheme by Consumer Energy Solutions.

Answered by Martin McCluskey

We are working with MCS and certification bodies to determine the number of homes in Wales awaiting remediation of work carried out by Consumer Energy Solutions under ECO4.

Ministers have been clear that no household should be asked to pay to fix work that is non‑compliant through no fault of their own. Where issues are identified, the installer responsible is expected to put them right. Where an installer has ceased trading or fails to remediate, households should contact their relevant guarantee provider to access the protections of their guarantee. Further advice will be provided to affected households shortly.

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