Electronic Government: Small Businesses
The question
To ask the Chancellor of the Exchequer, what assessment she has made with the Secretary of State for Business and Trade of the adequacy of the accessibility of the Government Gateway for small business owners.
Answered by Dan Tomlinson
Government Gateway is a service managed and operated by HM Revenue and Customs. HMRC keeps the accessibility of the service under ongoing review in line with statutory requirements for public sector digital services.
While no formal joint assessment has been undertaken with the Department for Business and Trade specifically on the accessibility of Government Gateway for small business owners, HMRC routinely engages with user groups, including small businesses, to identify barriers and improve the service experience.
The latest accessibility statement, updated on 8 April 2024, sets out the current level of compliance, known issues, and planned improvements. It is available here:
https://www.access.service.gov.uk/accessibility
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