Civil Servants: Workplace Pensions
The question
To ask the Minister for the Cabinet Office, what assessment he has made of the trend in the levels of timeliness of Civil Service Pension payments since Capita took over administration of the MyCSP system on 1 December 2025.
Answered by Anna Turley
Capita took over the administration on 1 December 2025. Since then, Capita has completed pension payments to approximately 730,000 retired members on time. However, some civil servants and pension scheme members are facing unacceptable delays in accessing their pension payments.
While Capita inherited a significant backlog of cases from the previous provider, MyCSP, this is now worse and we are urgently addressing that. In response, we have set up a dedicated team to work urgently with Capita, with 650 full time staff across Government and Capita clearing critical cases by the end of February and restoring normal service as soon as possible.
We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. This includes specific commitments to restore service levels for priority cases, deploy additional resources, and improve communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
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