Public Bodies: Software
The question
To ask the Secretary of State for Science, Innovation and Technology pursuant to the answer of 20 November 2025 to Question 88695, on Government Departments: Mobile Phones, whether there is any guidance given to public bodies on creating new apps.
Answered by Ian Murray
The Service Manual sets out guidance for public servants on designing and delivering digital services, including making sure services work well with mobile technology, technology use more broadly, and understanding users before designing around their needs. The guidance makes clear that native mobile apps should only be considered when there are clear and evidenced needs that a responsive website cannot meet. It also states that if any users can not access the required features then a web based alternative should also be available.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →