Asylum: Housing
The question
To ask the Secretary of State for the Home Department, what performance metrics and contractual KPIs are used across Asylum Accommodation & Support Services Contract regions; and what the latest performance results are for each supplier by region.
Answered by Alex Norris
The Asylum Accommodation and Support Services Contracts (AASC) include a comprehensive suite of contractual Key Performance Indicators (KPIs) and service level requirements which apply across all regions. These metrics cover core areas such as property standards, timely provision of accommodation and subsistence, safeguarding obligations, management of service requests, and delivery of operational reporting.
The full set of contractual KPIs for each AASC region has been published online and can be accessed via Contracts Finder at the following links:
AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder
Performance results for the AASC contracts are commercially sensitive. Releasing detailed, supplier‑level performance data could undermine the Department’s ability to manage and assure the delivery of these live contracts effectively. For this reason, the Home Office does not publish individual supplier performance results.
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