Energy Company Obligation
The question
To ask the Secretary of State for Energy Security and Net Zero, how many ECO4 installations are incomplete due to installer insolvency in England the last 12 months; and what consumer protection and redress mechanisms are available to households supported through the ECO4 scheme where an installer has entered administration leaving works incomplete or defective.
Answered by Martin McCluskey
Due to the level of non-compliance found for EWI measures, the Government is offering a comprehensive on-site audit to all households where external wall insulation (EWI) was installed under ECO4 or GBIS. This check will be provided at no cost to the consumer.
Should any issues requiring action be found, these should be remediated by the original installer. Where the installer has ceased trading, protections under the installation guarantee policy should be invoked.
All measures installed under current government schemes are covered by a guarantee.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →