Artificial Intelligence: Public Sector
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to utilise AI to improve the productivity of the (a) public-sector, (b) NHS, (c) Civil Service and (d) Local Government in (i) Broxtowe constituency, (ii) the East Midlands and (iii) England.
Answered by Ian Murray
- AI is at the heart of the government’s plan to transform how we deliver public services and boost productivity. The AI Opportunities Action Plan outlines how we will improve these services to drive growth across the economy.
- A cross-government pilot of 20,000 civil servants found tools like Microsoft Copilot can save an average of 26 minutes per person per day, while a trial of AI coding saved engineers 56 minutes per day.
- A trial of Ambient Voice Technology in the NHS has shown a 23.5% increase in patient interaction time alongside an 8.2% reduction in appointment length. Early results with AI diagnostics showed a decreased wait time for follow-up CT scans from 6.3 to 5.6 days.
- Local authorities, including those in the East Midlands, benefit from GDS Local who have already engaged with over 300 local government digital practitioners on the opportunities AI brings to improve productivity, alongside the national rollout of tools like Extract, supporting more efficient local service delivery.
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