Delivery Services: Northern Ireland
The question
To ask the Secretary of State for Business and Trade, what assessment he has made of the adequacy of postal deliveries across Northern Ireland.
Answered by Blair McDougall
Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. Earlier this month, I met the CEO of Royal Mail, Alistair Cochrane, to press him on Royal Mail’s progress in improving quality of service. I will continue to raise concerns with Royal Mail if quality of service does not improve.
Ofcom, as the independent regulator of postal services, has powers to set and enforce Royal Mail’s quality of service targets. Royal Mail is required by Ofcom to publish its quality of service results on a quarterly basis.
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