Railways: Standards
The question
To ask the Secretary of State for Transport, with reference to her Department's report entitled Rail customer experience survey pilot report, published on 25 April 2024, what plans she has to use the survey findings to inform performance standards for public sector rail operators.
Answered by Keir Mather
The Department uses customer insight data, including emerging findings from the newly introduced Rail Customer Experience Survey, to inform performance management of all train operating companies, including those which are publicly-owned. The Services Agreement for publicly owned operators also states that performance will be measured using the new survey when data allows.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →