Social Security Benefits: Compensation
The question
To ask the Secretary of State for Work and Pensions, in each of the last 5 years, a) how many complaints to his Department have resulted in a consolatory payment being made to benefit recipients in recognition of delays or errors made by DWP; and b) what is the total amount of those consolatory payments in each of the last 5 years.
Answered by Andrew Western
We have provided the number of consolatory payments made in the last five years to benefit recipients in recognition of delays and errors made by DWP in the table below.
Year | Number of Consolatory Payments | Total Gross Cost (£) |
2020/21 | 3151 | 294315 |
2021/22 | 6483 | 525956.41 |
2022/23 | 8150 | 674850.49 |
2023/24 | 7119 | 684206.92 |
2024/25 | 6447 | 643899.70 |
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