Water Charges: Social Tariffs
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, what steps her Department is taking to make water social tariff (a) eligibility, (b) discount levels and (c) application processes (i) transparent and (ii) subject to government oversight.
Answered by Emma Hardy
Defra expects water companies to ensure that their customers know what support schemes are available and how to access them if they need help. Companies offer a range of support schemes for customers struggling to afford their bills, including social tariffs, WaterSure, debt support schemes, financial hardship funds, flexible payment plans and payment breaks. Defra is working with water companies to ensure social tariffs are more consistent and taken up by those most in need.
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