Employment Schemes
The question
To ask the Secretary of State for Work and Pensions, if his Department will set out more detail on how it will deliver the replacement for the Find a Job service by July 2026, including how it will be tested to ensure it meets the needs of citizens and whether it will go through the relevant Government Digital Service assessments.
Answered by Dame Diana Johnson
The Government is reforming Jobcentre Plus and creating a new service across Great Britain to enable everyone to access support to find meaningful work and progress in employment. In England, this includes bringing together Jobcentre Plus with the National Careers Service into a unified jobs and careers service.
The replacement for the Find a Job service will be developed as part of this wider programme, providing an integrated, digital first offer that helps people search and apply for jobs and access careers advice, alongside tailored support from Work Coaches where needed.
As with other modern digital services delivered by the Department, the new service will be iterated over time. Before and after changes are made, we undertake user research with customers to gain feedback on their experience and suggestions for improvements, ensuring that services are designed around the needs of users, including those who require additional support to access digital channels. We will continue to align our approach with wider cross government ambitions for secure, user centred and efficient online services, as set out in the Government’s roadmap for digital and data. We are also following all relevant departmental and cross government governance processes in line with the blueprint for digital government.
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