Driver and Vehicle Licensing Agency: Standards
The question
To ask the Secretary of State for Transport, what assessment her Department has made of the potential impact of DVLA's new casework system on processing times and the number of cases that have not been processed.
Answered by Simon Lightwood
The Driver and Vehicle Licensing Agency (DVLA) is rolling out a new casework system for driving licence applications where a medical condition must be investigated. This will deliver significant improvements, including improved turnaround times, increased capacity, increased automation, higher levels of digital functionality and increased digital communication.
The DVLA will also be launching a new digital medical services portal in April. These enhancements alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements in services and turnaround times for customers.
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