Consumers: Protection
The question
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure consumer rights legislation provides adequate protection for purchasers of cloud-dependent products when manufacturers end service provision.
Answered by Kate Dearden
Under the Consumer Rights Act 2015, goods or digital content must be of satisfactory quality, fit for a particular purpose and as described by the seller.
A trader can upgrade, fix, enhance and improve the features of, or add new features to, digital content so long as it continues to match any description given by the trader. It must also continue to conform with any pre-contract information as to main characteristics, functionality, and compatibility provided by the trader.
Consumers in England and Wales are encouraged to report any concerns to the Citizens Advice consumer service, who will pass intelligence to Trading Standards, allowing them to act upon areas where consumers are experiencing the most harm.
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