Water Charges
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment her Department has made of the potential impact of projected increases in domestic water bills on household finances.
Answered by Emma Hardy
It is important that customers get value for money from their water bills and that support is available for those who need it.
As the independent economic regulator, it is Ofwat’s responsibility to scrutinise water company business plans and ensure the prices water companies charge their customers are fair and proportionate. It does this through its Price Review, every five years.
All water companies have measures in place for customers who struggle to pay for their water and wastewater services, such as WaterSure, social tariffs, payment breaks and holidays, and debt management support. Moreover, Government expects industry to keep the current support schemes under review to ensure that vulnerable customers are supported.
Affordability must be at the core of any future investment plans. The Government will be doing an impact assessment for the water reform bill which will cover the costs and benefits of reforms.
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