Department for Work and Pensions: Correspondence
The question
To ask the Secretary of State for Work and Pensions, if his Department will continue to respond to constituency casework inquires from hon. Members in writing.
Answered by Andrew Western
Where a complaint is raised by an MP, it is referred to the DWP Complaints Team who will investigate the complaint and aim to resolve it within 15 working days. If the matter is complex and will take longer than 15 days, the complaints resolution manager will keep the MP updated and tell them when they can expect a response. Upon completion of the investigation, a full written response will be issued to the MP via their designated Parliament.uk secure email address.
In terms of dealing with matters quickly, it may be possible with MP agreement to do a telephone resolution and this can be followed up with a written response if requested.
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