Courier Services: Standards
The question
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of Ofcom customer protection regulations against poor delivery services from couriers such as Evri.
Answered by Blair McDougall
I am clear that some delivery companies need to do more to meet the rightful expectations of customers.
Ofcom is the regulator for the postal sector and is operationally independent.
Ofcom has recognised the growing concern about the performance of delivery operators and has taken action to discuss with them what steps they have taken to comply and, where its assessment indicates that specific parcel operators are not operating in line with the existing requirements, Ofcom will consider whether enforcement action is necessary or additional regulation is needed to ensure consumers are adequately protected. To that end, Ofcom has sent a regulatory compliance letter to parcel operators.
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