Broadband: Prices
The question
To ask the Secretary of State for Science, Innovation and Technology, with reference to her Department’s press release entitled End to surprise phone and broadband bill hikes to help with cost of living, published on 11 February 2026, what discussions she has had with Ofcom on potential enforcement action where providers fail to meet the commitments set out in the Telecoms Consumer Charter.
Answered by Kanishka Narayan
The Telecoms Consumer Charter is public a commitment made by providers, building on Ofcom’s existing rules on pricing transparency, switching and end‑of‑contract notifications, and goes further in areas where Government has identified improvements are needed.
While it is not our intention to regulate, we are monitoring implementation of the commitments within the Charter through regular engagement with the sector. Ofcom continues to monitor compliance with its own regulatory measures, including transparency reforms and One Touch Switching.
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