State Retirement Pensions: Uprating
The question
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of discontinuing the practice of sending letters to pensioners notifying them of small uprating increases, including increases of 25 pence.
Answered by Torsten Bell
The Department keeps communications with customers under constant review.
We notify individuals of decisions about their benefit, which ensures that they know how much they are entitled to and when and how payment will be made. Letters also inform claimants about their legal responsibilities, such as having to report relevant changes and their legal rights, such as the right of appeal. Individuals' circumstances do change and not everybody receives the same rate of payment every year.
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