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Great Western Railway: Ticket Offices

Asked by Mr Tanmanjeet Singh DhesiLabourDepartment for TransportTabled Answered 26 February 2026UIN 114302

The question

To ask the Secretary of State for Transport, what recent discussions she has had with Great Western Railway on (a) opening hours of ticket office windows and (b) staffing levels at train stations.

Answered by Keir Mather

Great Western Railway is responsible for staffing levels at train stations including in relation to ticket offices. Departmental officials hold regular discussions with Great Western Railway regarding its plans and performance at stations to ensure it is delivering for passengers and taxpayers.

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