Railways: Compensation
The question
To ask the Secretary of State for Transport, whether she plans to standardise delay repay thresholds across operators.
Answered by Keir Mather
There are no current plans to standardise across all train operators.
We have one of the most generous delay repay systems in Europe and continue to make progress on improving the ease with which passengers can claim Delay Repay with the majority of the Department’s contracted train operators offering automated 'one-click' compensation.
Delivering Great British Railways will make it even easier and more convenient for passengers to claim Delay Repay, including through the upcoming Great British Railways website and app.
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