Wheelchairs
The question
To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 29 October 2025 to Question 69859 on AJM Healthcare: Wheelchairs, what steps his Department is taking to help ensure that Integrated Care Boards adequately deal with complaints made about commissioned providers.
Answered by Dr Zubir Ahmed
Integrated care boards (ICBs) are responsible for the provision and commissioning of local wheelchair services, based on the needs of their local populations. There are a range of providers of National Health Service wheelchair services across England, and ICBs are responsible for monitoring service provision and effectively managing contracts with their commissioned providers. Complaints management is included as part of overall assurance for ICBs.
NHS England is aware there have been a number of separate complaints about the quality of services provided by AJM Healthcare, which are being dealt with on an individual basis by the Parliamentary and Health Service Ombudsman. NHS England are working through the appropriate regional teams to gain intelligence from ICBs on quality concerns and contracting arrangements to fully understand the issues being raised. In addition, the 10 Year Health Plan makes a commitment to reviewing the complaints regulations, and NHS England and the Department are developing plans to achieve this.
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