Department for Work and Pensions: Conditions of Employment
The question
To ask the Secretary of State for Work and Pensions, what proportion of staff in his Department have (a) office-based, (b) hybrid and (c) remote-working contracts.
Answered by Andrew Western
Due to the operational nature of the department, a significant proportion of DWP roles — particularly customer-facing and telephony positions—are required to be carried out from the office to ensure customers receive consistent and timely support.
Hybrid working is available only to colleagues whose job roles are able to support it and is offered on a noncontractual basis. Eligible staff are expected to spend at least 60% of their working time in the office, supporting effective teamwork, leadership visibility and high quality service delivery.
In line with Cabinet Office guidance, contractual homeworking is usually restricted to disabled employees for whom it is a reasonable adjustment, which the Equality Act 2010 obliges us to implement. As of 31 January 2026, 1.8% of paid staff are designated as Contracted Homeworkers.
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