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Government Departments: Maladministration

Asked by Joe RobertsonConservativeCabinet OfficeTabled Answered 2 March 2026UIN 114709

The question

To ask the Minister for the Cabinet Office, what guidance exists for Government departments on responding to the Parliamentary and Health Service Ombudsman's (a) findings of maladministration and (b) recommendations for financial redress.

Answered by Chris Ward

Guidance for Government departments on responding to the Parliamentary and Health Service Ombudsman's findings and recommendations is published on gov.uk (‘Handling of Parliamentary Ombudsman Cases’, Cabinet Office, May 2022).

Financial redress is governed by HM Treasury’s ‘Managing Public Money’ principles that payments must be fair, reasonable and proportionate.

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