Primary Care
The question
To ask the Secretary of State for Health and Social Care, what proportion of a) GP consultations and b) Accident and Emergency attendances in England were assessed as i) avoidable, ii) non-urgent and iii) more appropriately managed in alternative settings in the latest year for which figures are available.
Answered by Stephen Kinnock
NHS England publishes monthly data on General Practice Appointments, including the approximate length of time between appointments being booked and taking place, including same day appointments, for instance for patients needing more urgent care. However, this can’t be used as a proxy for avoidable, non-urgent, or if a particular patient would be more appropriately managed in alternative settings.
In the 12-months to December 2025, 44% of all appointments were delivered on the same day and 88% of appointments not usually booked in advance were delivered within two weeks of booking.
General practices (GP) are independent businesses that hold contracts with the National Health Service to provide essential services. The contracts are clear that patients must be offered an assessment of need or signposting to a different service on the day they contact their practice. The 2026/27 GP Contract makes it explicit that any requests identified as clinically urgent, as determined by the GP, must be dealt with on the same day.
The Emergency Care Data Set is the national data set for urgent and emergency care, published by NHS England. In 2024/25, 25,822,265 patients attended accident and emergency departments, excluding planned follow ups, with data being published at the following link:
Of these, approximately 8%, or approximately two million, were recorded as non-urgent. However, this does not mean they were necessarily avoidable or could have been managed in alternative settings.
We are taking action to reduce pressures on emergency departments and working to ensure patients are seen and treated in the most appropriate setting. This includes: encouraging the use of alternative community services before attending accident and emergency; expanding urgent care access in primary, community, and mental health settings, including more support from Urgent Community Response teams; and increasing the use of virtual wards.
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