Health Services
The question
To ask the Secretary of State for Health and Social Care, what steps he is taking to simplify the navigation of care pathways for patients and general practitioners.
Answered by Stephen Kinnock
The 10-Year Health Plan sets out that the NHS App will also allow patients to book appointments, communicate with professionals, receive advice, draft or view their care plan, and self-refer to local tests and services. These developments will streamline how patients move through the system and support clearer navigation of their care.
We are also improving digital access in general practices (GPs), including online request routes, modernising triage models, and strengthening care navigations. GPs are responsible for their own clinical knowledge and advising patients on the most appropriate care pathways. To support this, we are delivering the recommendations of the Red Tape Challenge to remove unnecessary administrative burdens between primary and secondary care. The new Advice and Guidance scheme gives GPs specialist advice, reducing unnecessary referrals and helping patients reach the right care first time.
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