Report Fraud
The question
To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of Report Fraud.
Answered by Dan Jarvis
The Home Office regularly reviews the performance of Report Fraud to ensure the service is delivering improved outcomes for victims and strengthening the national response to fraud. The new service offers better management information to track and monitor service performance and a new performance dashboard to monitor outcomes and identify emerging fraud threats.
Recent data from the service shows that in December 2025 alone, eleven thousand more calls were answered compared to December 2024.
Furthermore, cases sent to police forces in January 2026 were at a higher level than January 2025. However, data is not yet available on the proportion of these cases sent to forces that are being taken forward by forces for investigation.
Since Report Fraud has gone live in December 2025, the service has been able to assist victims in recovering £1.8 million. Data from Report Fraud in January 2026 alone shows victims had a call satisfaction of 92%, Webchat satisfaction of 100%, and chatbot satisfaction of 90%.
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