HM Prison and Probation Service: Complaints
The question
To ask the Secretary of State for Justice, how many (a) prison and (b) probation workers have made complaints through the new independent reporting channel in HMPPS.
Answered by Jake Richards
On 10 November 2025, as part of the work to implement the reforms recommended in the Rademaker Review, His Majesty’s Prison & Probation Service (HMPPS) instituted an interim grievance process through which members of staff can raise complaints about bullying, harassment, discrimination or victimisation outside of their management line. This complements the existing grievance policy. For the period up to 26 February 2026, 5 complaints were received from staff working in Headquarters, 79 from probation staff and 188 from prison staff.
On 26 January 2026, a new Independent Review, Resolution and Investigations Service (IRRIS) was launched in HMPPS, subsuming the work of the former Tackling Unacceptable Behaviours Unit (TUBU). IRRIS will provide a fully independent route for bullying, harassment, discrimination and victimisation complaints within HMPPS, operating entirely outside line management structures. It will build upon TUBU’s strong work over the last five years, continuing to provide all the existing TUBU services while significantly enhancing its role.
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