Parcels: Delivery Services
The question
To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of consumer and small business protections when parcels are lost or delayed by couriers; and whether he plans to review the refund and reimbursement processes between couriers, sellers, and consumers in such cases.
Answered by Kate Dearden
When a consumer purchases a product, the contract is with the seller, not the delivery company. Under the Consumer Rights Act 2015, the seller is responsible for delivery of goods bought online until they are in the consumer's possession. This removes the burden of the consumer having to raise the issue with both the delivery company and the retailer. My department currently has no plans to review this process.
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