Civil Servants: Workplace Pensions

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.

The issues and delays facing civil servants and pension scheme members in accessing their pensions is unacceptable. In response, we have set up a dedicated team to work urgently with Capita, with 650 full time staff across Government and Capita. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. It includes specific commitments to restore service levels as soon as possible. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Capita has prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. A similar position will be reached for ill health retirement applications by mid-March.

Alongside these arrangements, Capita has prioritised payment of tax-free pension lump sums for members who had received quotations but were not in receipt of their benefits, with the vast majority of these having been paid in February.

On a) 1 December 2025, Capita inherited 86,000 CSPS cases, which included 15,000 unread emails from the previous provider; they have since opened and assessed all of these emails. We do not yet have the data for the position as of 1 March 2026.

The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-2-march-2026