Public Transport: Staff

The Department wants everyone to feel and be safe on the public transport network, and we are working across government and with partners, including the British Transport Police (BTP), the transport industry, and local authorities to this end.

On the railways, there are robust safety arrangements in place to support staff who are operating independently and alone, whether they be track workers, station staff, train guards, or signallers, among other roles. These arrangements are mandatory due to the strong statutory safety duties that apply to operators and employers on the railway. To mitigate the risks associated with lone working, the industry is implementing various measures to improve safety and security.

The BTP are the dedicated police force responsible for policing the railway in England, Scotland and Wales. Their officers patrol the network 24/7 to provide reassurance to passengers and staff and deter criminals from offending. BTP also work closely with the rail industry to encourage staff to report offences so they can take action against offenders. Reporting can be done by texting 61016, calling 0800 405040 or calling 999 in an emergency.

As part of the Departmental transport commitments outlined in the recently published Action Plan of the Government's ‘Freedom from violence and abuse: a cross-government strategy,’ the Department is currently exploring expanding the provision and use of CCTV on the bus network, to increase feelings of safety and reduce the length of investigations.