Abri Group: Shared Ownership Schemes
The question
To ask the Secretary of State for Housing, Communities and Local Government, if he will hold discussions with Homes England on the quality of new‑build shared‑ownership homes delivered by Abri in the last five years.
Answered by Matthew Pennycook
Housing associations are independent bodies responsible for the management of their properties and for resolving disputes with their residents.
Where such disputes cannot be resolved through a landlords’ complaints procedure, the Housing Ombudsman can investigate concerns relating to housing management, including access issues, repairs, and complaint handling.
Homes England does not have a role in overseeing the quality of homes delivered by individual providers once completed.
The government expects all housebuilders to deliver good quality homes, and we know that the vast majority do so. When things do go wrong, the government expects housebuilders to make things right.
To help customers resolve issues with new homes which developers have been unable or unwilling to fix, the government has committed to establishing a statutory UK-wide New Homes Ombudsman to investigate and resolve complaints and provide new home buyers with effective redress. We will set out further details in due course.
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