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Water Charges: Social Tariffs

Asked by Kevin HollinrakeConservativeDepartment for Environment, Food and Rural AffairsTabled Answered 11 March 2026UIN 118226

The question

To ask the Secretary of State for Environment, Food and Rural Affairs, pursuant to the Answer of 10 December 2025 to Question 96793 on water charges: social tariffs, what guidance Ofwat has given water companies on (a) whether tariffs from charging trials can be introduced without opt-in consent of the household and (b) whether households can opt-out of the trial.

Answered by Emma Hardy

Ofwat expects trials to follow its good practice principles, including strong customer engagement and safeguards.

Companies must also consult with the Consumer Council for Water in developing their trials to ensure that appropriate safeguards are in place so that vulnerable consumers are protected or excluded from the trials.

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