Debt Collection
The question
To ask the Secretary of State for Justice, what steps he is taking to improve standards in the enforcement agent industry.
Answered by Sarah Sackman
The Government strongly supports the work that the Enforcement Conduct Board is doing to raise standards in the enforcement agent industry to ensure that people in debt are treated fairly. On 9 June 2025, the Government announced a balanced package of measures that seek to protect those facing enforcement action, whilst ensuring that there is a fair system of enforcement. As part of this package, we have consulted on how to establish an independent regulatory framework, to build on the work that the Enforcement Conduct Board is doing on a voluntary basis to raise standards.
The Government will respond to that consultation in due course and implement reform when parliamentary time allows.
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