Government Departments: Artificial Intelligence
The question
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of GOV.UK AI assistant pilot developed with Anthropic on (a) user satisfaction, (b) call centre volumes, and (c) accuracy of information provided to citizens.
Answered by Ian Murray
The pilot of the GOV.UK AI assistant is currently being undertaken by GDS and will be concluding soon. We will then evaluate the concept to inform future development of the concept.
At this stage, the pilot is about learning and understanding the potential value of the technology for citizens in helping them get through complex life events. We will be considering accuracy and value as part of the final reporting on this pilot.
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