Railways: Compensation
The question
To ask the Secretary of State for Transport, whether her Department has (a) held meetings and (b) consulted with (i) railway companies, (ii) passenger groups and (iii) other stakeholders on potential changes to the Delay Repay scheme.
Answered by Keir Mather
Ensuring that passengers can access compensation when they face delays is a key part of delivering a fair deal for passengers on the railway.
We have one of the most generous Delay Repay systems in Europe. We continue to make progress on improving the ease with which passengers can claim Delay Repay, with the majority of Department for Transport contracted train operators offering automated 'one-click' compensation, and as we do so, we will continue to engage stakeholders where appropriate.
Delivering Great British Railways (GBR) offers the opportunity to go further, removing fragmentation and making it easier and more convenient for passengers to claim Delay Repay, including through the upcoming GBR website and app.
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