Department for Work and Pensions: Hearing Impairment
The question
To ask the Secretary of State for Work and Pensions, what steps he is taking to help ensure that digital projects, such as OneLogin, are accessible for deaf people and people with hearing loss who use his Department's services.
Answered by Andrew Western
DWP is committed to providing accessible digital services for all our customers in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Within this legislation DWP is working to ensure that services conform to the Web Content Accessibility Guidelines (WCAG) 2.2 AA. DWP is continuing to onboard some services to the Government Digital Services One Login programme. The accessibility statement for this service is available at: https://signin.account.gov.uk/accessibiliity-statement
For deaf people who use British Sign Language (BSL), DWP has published a 5-year plan to improve BSL services. This includes reviewing digital channels and platforms to improve accessibility for BSL users. DWP is committed to providing suitable methods of communication for customers who are deaf, hard of hearing or speech impaired. The Video Relay Service allows DWP to communicate with customers via a BSL interpreter using a video connection. DWP also has a dedicated DWPSign channel containing many BSL videos on benefits and services. All published video and audio content has closed captions or a transcript.
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