Mental Health Services: Artificial Intelligence
The question
To ask the Secretary of State for Health and Social Care, what role AI-based mental health tools are expected to have within NHS mental health services.
Answered by Dr Zubir Ahmed
The Government is clear that artificial intelligence (AI) based mental health tools are intended to support and complement, not replace, National Health Service mental health services.
Within NHS mental health services, AI based tools are expected to play a supporting role, for example by helping with administrative tasks such as appointment management, triage support, and updating clinical records, enabling clinicians to spend more time delivering direct, person‑centred care. AI may also support evidence‑based digital interventions, such as digitally enabled therapies, where these are clinically appropriate and have been properly evaluated.
The Government is clear that AI based tools must not replace access to trained mental health professionals, particularly for people experiencing acute distress. Publicly available AI applications that are not deployed by the NHS, such as ChatGPT or Google Gemini, are not regulated as medical technologies and may offer incorrect or harmful information, and people experiencing mental health difficulties are strongly encouraged to seek support from qualified professionals through NHS services or trusted charities.
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